Last updated: September 17, 2026
Low Carb Philippines (we, us, or our) operates lowcarb.ph. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information we collect
When you place an order, subscribe to our newsletter, or otherwise use our site, we may collect:
- Your name, email address, phone number, and delivery address
- Order details, including the products you purchase and your payment method
- Your email address if you sign up for our newsletter
- Standard website usage data collected automatically through cookies, such as pages visited and browser type
We do not collect more information than we need to fulfill your order, respond to your questions, or improve our site.
How we use your information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order, including delivery updates
- Send our newsletter, if you have subscribed (you can unsubscribe anytime)
- Improve our website and the products and content we offer
- Respond to your questions or requests
How we share your information
We do not sell your personal information. We share it only when necessary to run our business:
- Payment: If you pay by GCash or Maya, that transaction happens through the e-wallet provider’s own system; we do not store your full payment credentials. Cash on Delivery orders do not involve a payment processor at all.
- Delivery: We use third-party couriers such as Lalamove or Grab to deliver your order. We share only what they need to complete delivery: your name, address, and phone number.
- Legal requirements: We may share information if required by law or to protect our rights.
Cookies and analytics
Our site uses cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control cookies through your browser settings, though some site features may not work properly if you disable them.
Data security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. No online system is completely secure, so we cannot guarantee absolute security, but we work to keep your data safe.
Your rights
Under the Philippines’ Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:
- Know what personal data we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your personal data, subject to legal or business record-keeping requirements
- Withdraw consent for marketing communications, such as our newsletter, at any time
To exercise any of these rights, contact us at info@lowcarb.ph.
Children’s privacy
Our site is not directed at children, and we do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here with a new last updated date.
Contact us
Questions about this policy or how we handle your information: email info@lowcarb.ph or call +63 985 946 5111.
