Get answers to common questions about our products, delivery, and more.
Can’t find what you’re looking for? Contact us directly and we’ll reply within 1 business day.
We use eco-packaging and cold-chain logistics to keep everything fresh when it arrives at your doorstep.
Yes, all our products are 100% certified organic, grown without pesticides or synthetic fertilizers.
We partner with small, family-run farms across Luzon that grow certified organic, low-carb friendly produce like leafy greens, cruciferous vegetables, and herbs without synthetic pesticides, plus trusted suppliers for pantry staples like chia seeds, nuts, and spices.
We deliver through on-demand couriers like Lalamove and Grab, so we don’t have fixed delivery days yet. Let us know your preferred time when you order and we’ll try to accommodate it.
Absolutely. If you receive a damaged item, contact us within 24 hours and we’ll issue a refund or replacement.
Once your order is out for delivery, you can track your rider in real time through the Lalamove or Grab app. We’ll also keep you updated on your order status.
Delivery timing depends on your location within Metro Manila. Contact us at info@lowcarb.ph or +63 985 946 5111 for the most current delivery schedule.
Delivery fees depend on your order and location, and are shown before you check out.
Yes, sustainability is a top priority. All of our packaging materials are biodegradable, recyclable, or reusable, aligning with our commitment to a healthier planet.
We currently deliver to Metro Manila. We’re working on expanding to more areas, so check with us at info@lowcarb.ph if you’re outside Metro Manila and want to know when we’ll reach you.
We ship perishable items in insulated packaging with cold packs to keep everything fresh until it reaches your door.
Because our products are organic and perishable, we don’t accept change-of-mind returns. If an item arrives damaged, spoiled, or incorrect, contact us within 24 hours of delivery and we’ll arrange a replacement or credit.
If your item arrives damaged, spoiled, or wrong, contact us within 24 hours at info@lowcarb.ph or +63 985 946 5111. We’ll send a replacement or credit, no extra steps required.
No. Since we only replace or credit items that arrive damaged, spoiled, or incorrect, you won’t need to ship anything back. Just contact us within 24 hours of delivery and we’ll take care of it.
We partner with eco-conscious farmers who grow produce using ethical, pesticide-free, and sustainable methods.
Each item is carefully picked at its ripest stage to guarantee maximum flavor, nutrition, and shelf life.
Orders are packed in eco-friendly boxes and sent quickly to ensure everything arrives crisp, cool, and clean.
We respond quickly and with care, just like we grow our food. Use the form below or email us anytime.
