Answers about ordering, delivery, returns, our products, and our low carb guides. Can't find yours? Contact us and we'll reply within one business day.
Our low carb pantry store is launching soon. Here's how ordering will work.
Our store opens soon. Join the list on our store page and we'll email you the day it opens.
GCash, Maya, or cash on delivery. E-wallet payments go through the provider's own system, so we never store your full payment details.
We currently deliver to Metro Manila. We're working on expanding, so email info@lowcarb.ph if you're outside Metro Manila and want to know when we'll reach you.
It depends on where you are in Metro Manila. Email us at info@lowcarb.ph for the most current delivery schedule.
We deliver through on-demand couriers like Lalamove and Grab, so we don't have fixed delivery days yet. Tell us your preferred time when you order and we'll try to accommodate it.
Once your order is out for delivery, you can follow your rider in real time in the Lalamove or Grab app. We'll also keep you updated on your order status.
Delivery fees depend on your order and location, and you'll see them before you check out.
Email us within 24 hours of delivery at info@lowcarb.ph, and we'll send a replacement or issue a refund or credit. No extra steps required.
No. Because our products are organic and often perishable, we can't take back items for a change of mind. Our terms and conditions have the full policy.
No. We only replace or credit items that arrive damaged, spoiled, or incorrect, so you won't need to send anything back. Just contact us within 24 hours.
We partner with small, family-run farms across Luzon that grow low carb friendly produce like leafy greens, cruciferous vegetables, and herbs without synthetic pesticides. For pantry staples like chia seeds, nuts, and spices, we work with trusted suppliers.
Organic, pesticide-free staples plus low carb swaps that are hard to find locally: almond and coconut flour, sugar-free sweeteners, chicharon, coconut aminos, and more. Preview the first batch.
We pack perishable items in insulated packaging with cold packs so they stay fresh until they reach your door.
Yes. We use packaging that is biodegradable, recyclable, or reusable.
Yes. Send the quantities and delivery schedule you need through our contact page, and we'll reply within one business day.
Read our three-step beginner path: what a low carb diet is, the Filipino low carb food list, and the 7-day meal plan.
Coach Den, a nutritionist and low carb coach with 10 years of experience, writes most of them, with help from our research team. Our editorial policy explains how we research and update every guide, and you can meet the team.
No. Our guides are for general education. Talk to your doctor before changing your diet, especially if you take medicine for diabetes or blood pressure. See our medical disclaimer.
Yes. Send it through our contact page and we'll pass it to Coach Den. Your question might also become a future guide.
No. Most of a good low carb week comes from the palengke: eggs, fish, meat, and leafy vegetables. Our pantry covers the swaps that are hard to find locally.
We reply within one business day, Monday to Saturday.
